Our Pega delivery capability, together with our ability to rapidly build high quality solutions for our clients at a competitive cost puts us in a unique position with our clients.

During our engagements with our clients, we also ensure that we provide the necessary thought leadership, scalable design and future proof solutions without cutting corners.

In addition, being a Pega Specialised Delivery Partner and keeping current with the latest developments on the platforms and industry solutions, we offer unmatched value to our clients.

Pega CRM in UK


Our Pega practice is driven by talented, certified individuals who possess the necessary technology and domain expertise to be successful with their responsibilities.

Whether it’s delivery, migration & upgrade, or application support, we align ourselves with the goals of our customers.

We possess deep expertise in:

  • Pega Customer Risk and Due Diligence (CRDD) platform covering Customer Lifecycle Management & Know Your Customer (CLM  & KYC), Smart Investigate (SI) and Smart Dispute (SD)
  • Collections
  • Customer Service
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Our Team

We have a team of experienced and certified Principal System Architects, Lead System Architects, Senior System Archiects, System Architects, Solution Architects, Lead Business Architects, Senior Business Architects, Business Architects, User Experience Architects, Scrum Masters, Test Automation Engineers, Testers, Test  Leads and Engagement Leads.

We believe in deploying smaller teams consisting of the right mix of strong resources  to maximise output and velocity. 

All our resources continuously update themselves on the latest industry trends and Pega versions.

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Our Pega resources possess strong domain knowledge and implementation experience spanning across multiple industry domains.

We offer industry aligned accelerators / frameworks to fast track solutions delivery for financial services, real estate, manufacturing, automotive, consumer goods and health/pharma industries.


Training Partner

Process360 is an Authroized Training Partner of Pega. Process360 specializes in providing training in-depth courses on banking frameworks like Client Life Cycle Management / Know Your Customer, Smart Investigate, and Smart Disputes. Additionally, they provide System Architect, Senior System Architect, and Business Analyst along with supporting the candidates for certification. These courses are available in virtual and instructor-led formats, allowing flexibility for learners.

Pega trainings

    • System Architect
    • Senior System Architect
    • Business Analyst
    • Introduction to Client Life Cycle Management and Know Your Customer (KYC)
    • Implementation of Client Life Cycle Management and Know Your Customer Framework
    • Introduction and Implementation of Smart Investigate Framework
    • Introduction and Implementation of Smart Disputes Framework
Pega Training a

Please visit our Industries and Solutions sections to understand our industry solutions.

Cloud services

Intelligent Automation

  • AI-powered Decisioning
  • Case Management and BPM
  • Chatbots and Virtual Assistants
  • Cloud Services
  • DevOps
  • Automated Testing
  • Low-code Application Development
  • Mobile Application Development
  • Workforce Intelligence

Customer Engagement & CRM

  • Customer Service
  • Marketing & Decisioning
  • Sales automation
  • Onboarding & KYC
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Industry Solutions

  • Smart Investigate
  • Smart Disputes
  • Collections
  • PGP
Industry Accelerators

Industry Accelerators

  • Delegated Authority Accelerator
  • Test Automation Accelerator
  • KSA Integration Accelerator
  • Service Registry Management
Application Support Maintenance

Application Support & Maintenance

 Effective SLA driven Support provided by Salesforce experts at highly optimized costs. Ensures Application is continuously aligned to business demands and enhancements are delivered at the speed of user needs.

Effective SLA driven Support provided by Salesforce experts at highly optimized costs. Ensures Application is continuously aligned to business demands and enhancements are delivered at the speed of user needs.

Centre of Excellence Setup 1

Centre of Excellence Setup

 Setup your in-house COE powered by your own business and IT experts augmented by seasoned <Salesforce> certified technical experts from Process360. Leverage in-house resident knowledge combined with technology experts to design and maintain robust high-performance applications.

Programme Management Office 2

Digital Transformation

Transformation is a continuous journey to anticipate and keep pace with ever evolving business needs, rapidly changing market place and fast-paced technological disruptions. Partner with Process360 to look ahead and combine forces to plan and drive your organization’s Digital Transformation initiatives.

Business Requirements Study Solution Assessment 1

Implementation Services

Process driven, standards based, best-practices driven solution implementations managed by highly-experienced certified <Salesforce> project delivery professionals. Our processes are aimed for on-time, on-budget deliveries while complying to strict quality standards.

Migration CRM

Fast Track Project Delivery

Rapid application deployment and go-live to provide speed to market, faster ROI, quick user adoption with a low upfront investment. Our fast-track offer helps you hit the ground running and lays a solid foundation for progressively enhancing the solution.

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User Adoption Services

Challenged with low user adoption, sub-optimal use of licenses, low user satisfaction scores, low return on investments? Explore our user adoption services to review application usage issues and design an effective plan to address user adoption issues.

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Upgrade and Migration

Stuck with legacy solutions that cannot scale or respond to your current demands and are unable to leverage the benefits of AI-powered Intelligent Automation? Process360’s upgrade and migration services can help you migrate and transition smoothly to Pega with minimal / no disruptions. We also offer Pega version upgrades to existing customers that want to utilize the latest Pega features.

Solution Architecture Design

Solution Design Optimisation

Facing performance and scalability issues that are slowing down your ability to respond to market demands and / or resulting in sub-optimal response times and highly unhappy users? We can help with our solution design optimization reviews to recommend enhancements to optimize design and application performance.