Digital Transformation

Digital Transformation

We offer Digital Transformation services by adopting a collaborating approach with our clients to jointly assess, design and develop an iterative approach for digital transformation. 

Our Digital transformation approach is based on the simple principle of using technology to solve business problems. This approach is based on the following process

  • Assess digital maturity, current state of the digital journey
  • Prioritise goals for near-term, short-term and long-term
  • Identify the existing processes/journeys that need to be transformed
  • Plan and implement the technology / digital solutions to transform/automate the process
  • Monitor, Measure and Optimise processes
  • Continuously review processes for opportunities to automate and to adopt technology to transform business

Design & Performance Assessment

Design & Performance Assessment

Our Design & Performance assessments are targeted for customers who have large BPM, CRM solution implementations that have grown in size and complexity over the years and the current solution designs are not able to cope with increased demand for delivering new functionality or handle the large data growth or unable to manage responsiveness for large transaction volumes. 

The solution optimization reviews aim to discover areas for optimization and provide recommendations for design changes, code enhancements and performance optimizations to address the challenges.

Centre of Excellence Setup

Centre of Excellence Setup

A Centre of Excellence (COE) is a cross-functional team that supports all lines of business in planning and implementing strategic initiatives and tactically supporting the projects at hand, and helping the organization achieve overall maturity ( People, Processes & Technology) in the delivery, and management and optimization of processes.

USER ADOPTION SERVICES

One of the key drivers to a successful IT solutions implementation is User adoption. Many a times IT projects have not delivered the expected benefits / planned results due to user dissatisfaction and low user adoption of the solutions. 

Our User Adoption services are aimed at studying and understanding reasons for user dissatisfaction and low user adoption to provide recommendations to remove any roadblocks and work collaboratively to enhance the user experience and business benefits to increase user adoption.

PROJECT IMPLEMENTATION SERVICES

We offer project implementation services for planning and implementing BPM and CRM solutions. We use structured processes right from the initial business requirements study to solution design, development, testing and deployment of the solution. We are ISO-9001 certified and we follow the Agile Sprint methodology to execute projects in an agile and iterative manner to deliver early benefits to our customers.

BUSINESS REQUIREMENTS STUDY & SOLUTION ASSESSMENT

Our business requirements study and solution assessment services are designed to help customers with documenting the business processes and requirements, assessing solutions and developing a high-level solution map to address the requirements. The output from this exercise can be used by customers to further engage with IT service providers to plan and seek proposals/quotes to estimate, budget and prioritize the delivery of projects to address the business requirements.

FAST-TRACK PROJECT DELIVERY

Fast-track project delivery is a packaged offering aimed at rapidly implementing a right-sized solution in a fixed time frame for customers who have a need for rapid deployment of a basic solution that can address their business requirements.

APPLICATION SUPPORT & MAINTENANCE

We offer services for application support and maintenance of IT solutions for BPM and CRM applications. We have various models of support offering fixed scope or variable scope support services that can be tuned and adapted to our customer’s specific requirements. We leverage our offshore delivery centres to provide the right skilled resources at most optimal rates to meet your needs for maintaining your application as well addressing your cost optimization requirements.

PROGRAMME MANAGEMENT OFFICE 

We offer Programme Management services to customers who may not have the expertise or resources to manage IT projects or large IT programme deliveries. We have well-defined processes and the capability to support customers in executing large projects, multi-phase projects and managing vendors contracted for delivering IT Projects.