Process 360

We are an IT services organisation that is highly focussed on customer success. We constantly endeavour to add value to our customers by partnering with them to enable and support them on their digital transformation journeys.

We offer a range of end to end consulting and professional services to our customers across geographies, industry verticals and software solutions designed to improve and enhance their ability to meet their business goals & objectives.

Our resources are highly experienced and certified professionals with depth of industry and solutions knowledge who are committed to customer success and take pride in participating and contributing to our customers’ success.

Process360

We are a technology consulting and services organisation that is highly focussed on customer success. We constantly endeavour to add value to our customers by partnering with them on their digital transformation journeys.

We offer a range of end-to-end advisory and professional services on Salesforce CRM and Pega Low-code platforms, designed to improve and enhance the ability of our customers to meet their business objectives. 

We constantly add value to our customers and help reinvent themselves to meet the demands of digital economy and stay ahead of competition
We started serving our customers in 2016 by offering consulting and development services on the Pega platform. Since then, we have added Salesforce to our portfolio. We currently offer project implementation, design, development, testing and production support services on these platforms. Being official Pega and Salesforce partners and ISO 9001 certified gives us the benefit of keeping current with the latest developments and trends, offer thought leadership and adopt best practices to ensure customer success. We have invested in building accelerators and tools to deliver quality solutions in shorter timescales while passing on the cost benefit to our customers. We measure our success against the following parameters:
  • ROI
  • Customer satisfaction score
  • Solution adoption
  • Our value-add
We pride ourselves in our diversity and values, which we have incorporated in all aspects of our work.
We offer a range of professional services including:
  • Implementation Services using Agile methodologies
  • Migration & Upgrades assessment and execution
  • Testing Services using latest industry tools
  • SLA-driven Application Support & Maintenance
We have successfully executed projects for our customers in Banking & Insurance, Public Sector and Telecom domains. We offer industry-specific accelerators and pre-packaged solutions to cater to the specific needs of the industry.

We have strong capability in Banking, Insurance, Government and Telco. Our strengths also include in Real Estate, Automotive and Hospitality.

We have deep expertise in Financial Crime & AML, Customer Risk and Due Diligence, Debt Collections, Delegated Authority, Audit Management, and Sales & Distribution Management.

Our services are tailored to meet the current demands of the industry in these segments on Pega and Salesforce platforms.

Our domain expertise helps us deliver quality solutions in shorter timescales at a lower cost.

Our accelerators have helped our Insurance, Banking and Government clients shorten delivery cycles, lower costs and improve quality.  We internalise the use of our accelerators in our delivery methodology by building MLP solutions in order to offer early visibility to our clients. This helps our clients make the right choices about their solutions while keeping costs to a minimum.
We offer our services through regional technology partners too. We believe this helps us be more effective and deliver better value to our customers while maintaining the cost advantage associated with offshore work.

In the Middle East we work with the below partners: