Tokio Marine Kiln - Delegate Authority

Tokio Marine Kiln used Pega to automate their delegated authority processes. These included Coverholder and TPA onboarding, Contract Creation, Due Diligence, Renewals and Maintenance. In 3 months they went from Excel and Outlook based processes to fully integrated, system driven Pega processes.

Benefits included:

  • Faster processing
  • Better visibility
  • Seamless workflow
  • Better compliance
  • Better MI
  • Business configurable rules
Telefonica - Collections

Telefonica implemented a collections management system to reduce their unbilled risk exposure, provide better customer experience and offer personalised treatment. A large customer base meant dealing with large volumes and offering personalised treatment meant using predictive analytics to predict customer behaviour.

Following key benefits we realised:

  • Reduced risk
  • Proactive account monitoring
  • Enhanced customer experience
  • Personalised treatment
  • Configurable collections strategies
CSC - Market Modernisation

Under the London Market Modernisation programme targeted to make doing business easier in the London Insurance Market, CSC undertook addressing the Londonisms that existed in the handling of ACORD messages related to premiums & claims processing. This resulted in better compliance with global messaging stardards, better penetration into new markets and increased operational efficiency between the participants. With a large B2B customer base and a fairly complex business model, the solution overcame these challenges and provided better visibility, compliance, faster turnarounds and fewer exceptions.

Benefits included:

  • Better reach into global markets
  • Reduced London Market specific processing (Londonisms)
  • Better broker / carrier coordination
  • Visibility & faster processing
  • Reduction in exceptions